Shipping Policy

Thank you for shopping with Luméa! We aim to provide you with a seamless and delightful shopping experience. Please read through our shipping policy for more information.

Order Processing Time:

  • All orders are processed within 1-3 business days for in-stock items, excluding weekends and holidays.

  • Orders placed before 11 AM CST may be shipped the same day. Orders placed after this time will be shipped the following business day.

  • You will receive an email notification once your order has shipped, along with a tracking number if applicable.

Shipping Methods and Delivery Times:
We offer a variety of shipping options based on your location. Delivery times are estimated depending on the shipping method chosen.

  • Free Standard Shipping: Typically arrives within 3-7 business days (U.S. domestic only)

  • FedEx Ground or Home Delivery: Typically 2-4 business days

  • FedEx Express Saver: Typically 3 business days

  • FedEx 2Day: Typically 2 business days

  • FedEx Overnight Shipping: Next business day

Shipping Costs:

  • Shipping costs are calculated at checkout based on the selected shipping method and destination.

  • Free standard shipping is available for all orders within the U.S.

International Shipping:

  • We ship internationally to select countries. Shipping costs and delivery times vary depending on the destination.

  • Customs and Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country. These are not included in the checkout price and are charged by the carrier upon delivery.

  • Refused Packages: If a package is refused upon delivery, it is not eligible for a refund. Please ensure you are available to receive your order or arrange an alternative delivery.

Order Tracking:

  • Once your order has shipped, you will receive a tracking number via email.

  • Tracking information may take up to 24 hours to become available.

Shipping Delays:

  • While we strive to deliver promptly, shipping times may be affected by factors beyond our control, such as weather, carrier delays, or peak season demand.

  • If your order is delayed, please contact us and we’ll assist you promptly.

Missing or Damaged Shipments:

  • If your order arrives damaged or is lost in transit, please contact us within 3 days of receiving your package.

  • Keep the original packaging and take photos of any damage to assist with claims.

Address Accuracy:

  • Please ensure your shipping address is complete and accurate. We are not responsible for orders sent to incorrect or incomplete addresses.

  • If you notice an error, contact us immediately to update your address before the order ships.

Contact Us:

  • If you have any questions or need assistance with your order or shipping, reach out to us at

    grentshop@163.com

    . We’re here to help!

Thank you for choosing Luméa! We hope you enjoy your beautiful new products.